General terms and conditions Hotel Aviator Bratislava letisko

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions regulate and specify the contractual relationship between you and the hotel, established by acceptance of your order.

The purpose of these general terms and conditions (hereinafter "GTC") is to create a legal framework for relationships between the hotel operator and its clients, with the aim of ensuring client awareness of the conditions for providing services.

These terms and conditions apply to contracts for the provision of hotel rooms for accommodation, as well as for all other deliveries and services provided to clients.

The client's terms and conditions may be accepted only if they are expressly agreed upon in writing in advance.

These GTC form an inseparable part of each contract (agreement) and order, the subject of which is the hotel's obligation to provide the client with specific services and the client's obligation to pay the agreed price for the services provided.

There is a presumption that the client has become familiar with these GTC, unless they prove that access to them was restricted or prevented due to the hotel's fault.

These GTC become binding for the hotel on the day of their publication and for the client at the moment of ordering the service. Trinity Services s.r.o. Rolnicka 10, 831 07 Bratislava, Company ID: 35929464

I. Definition of Terms

For the purposes of this contract, the following terms mean:

Client: every natural or legal person who concludes a contract with the hotel for the provision of services or sends the hotel a binding order. Hotel: facilities operated by Trinity services s.r.o. Rolnicka 10, 831 07 Bratislava, Company ID: 35929464.

Contracting parties: the hotel and the client. Service: any services provided by the hotel in accordance with its business purpose, especially accommodation and catering services.

Individual client: usually 1 to 10 people who jointly order hotel services or reserve accommodation at the hotel with the same arrival and departure dates, maximum.

Group: usually 10 or more people who jointly order hotel services or reserve accommodation at the hotel with the same arrival and departure dates, minimum 5 rooms.

II. Contract Conclusion

Contract conclusion means an agreement concluded between the hotel and the client regarding the provision of services.

By concluding the contract, the hotel undertakes to provide the client with services in the agreed scope and quality, while the client simultaneously has the obligation to pay the hotel the agreed price and compensate for any damage caused in connection with the use of hotel services.

The contract is created by confirmation of the client's order/reservation by the hotel. Confirmation may be made in writing, by fax, or by email.

The contracting partners are the hotel and the client. If hotel services were ordered by a third party (intermediary), the intermediary itself is the obligated (contracting) party towards the hotel, unless the contracting parties agree otherwise.

In the case of group or regularly recurring orders, the contracting parties may conclude a written framework contract, provided that the agreements negotiated in this contract take precedence over the provisions of these GTC. However, the validity of the GTC is not affected thereby. This also applies in the case of individual written contracts.

III. Accommodation Services - Individual Clients

The hotel is obligated to make available to the client the reserved rooms from 2:00 PM on the agreed day of arrival. The client has the right to have the reserved room prepared before the specified time only if they expressly agreed to this with the hotel when concluding the contract.

The client does not have the right to the delivery of a specific room, unless they specifically agreed to this with the hotel.

The client is obligated to vacate and leave the room no later than 10:00 AM on the agreed day of departure, unless otherwise agreed in advance. In case of delayed room vacation, the hotel is entitled to charge:

a) 25% of the list price if the room is vacated by 3:00 PM
b) 50% of the list price if the room is vacated by 5:00 PM
c) after 5:00 PM, charge 100% of the list price

Without the client having contractual rights to hotel services associated with accommodation.

If the client does not check into the hotel by 6:00 PM on the day of arrival and if a later arrival was not expressly agreed upon, the hotel is entitled to rent the reserved rooms to another client.

If the client checks into the hotel before 6:00 AM, they are obligated to pay the accommodation price for the entire previous night.

The client is obligated to immediately report any defects, irregularities, or objections to the hotel reception upon check-in. They are also obligated to proceed similarly if they discover any damage to the room or its inventory.

If the hotel discovers damage to the room or its inventory after the client's stay ends without the client having reported these facts to the hotel reception, the client is obligated to compensate the hotel for the damage to the room or its inventory in full.

The client's stay at the hotel is governed by the accommodation regulations and operational regulations of the hotel. These regulations are binding for hotel clients.

The hotel is obligated to enable the client to store valuable items or items of high financial, social, or emotional value in a safe place (hotel safe). If the client does not exercise this right, the hotel is responsible for any damage caused by loss, misuse, damage, theft, or otherwise only to a limited extent. For jewelry, money, and other valuables, the hotel is responsible only up to €333.

The right to compensation for damage expires if the client did not assert it no later than 7 days after the day when the injured party learned of the damage. There is a presumption that they learned of the damage on the day of departure from the hotel.

IV. Accommodation Services - Groups

Unless otherwise stated in these GTC, the provisions of Section III. GTC apply to group accommodation conditions.

V. Prices for Hotel Services and Payment Conditions

The client is obligated to pay the agreed price for the services provided, this also applies to services that the hotel provided to third parties based on the client's express request. The agreed price is the price stated in the reservation confirmation. If the price was not agreed upon in this way, the published list prices apply.

Prices listed in the hotel price list are final and include value-added tax, but do not include local accommodation taxes.

If the period between contract conclusion and provision of ordered services exceeds 3 months, during which hotel prices increase, the hotel may reasonably increase the agreed price, but by a maximum of 10% of the agreed price.

The hotel may also change the price if the client subsequently changes, with the hotel's consent, the number of reserved rooms, the scope of hotel services, the length of stay, and similar.

The hotel is entitled to request advance payment when concluding the contract.

Unless otherwise agreed in advance, in the case of organized events, the basis for billing ordered and used services by the client is a tax document - invoice issued on the day of the client's departure from the hotel premises or on the day when the client used the ordered hotel services.

The invoice must contain all requirements established by valid legal regulations of the Slovak Republic. The invoice is due within 14 days of its issuance. The invoice is considered paid on the day when the hotel could dispose of the paid amount, i.e., the day of crediting the relevant amount to the hotel's account.

Payment by payment card may be made before or after using hotel services, based on the data provided by the client necessary for payment realization. By providing payment card data, the client expresses consent to its use.

The hotel has the right to subsequently charge the client's payment card for any differences discovered after their departure (damage compensation, fines, and similar), to which the client expresses consent. However, the hotel is obligated to inform the client in writing (by email) about any additional settlement of differences from the client's payment card and the reasons for such additional charging.

In case of payment delay, the hotel is entitled to charge interest on arrears at the rate of 0.5% of the overdue payment for each day of delay.

VI. Service Deposit

Unless another written agreement is concluded with the hotel, the hotel is entitled to request advance payment as follows:

For individual clients: 100% of the total price of ordered services, no later than 10 days before using services or holding the event
For group reservations up to 10 rooms: 100% of the total price of ordered services, no later than 30 days before using services or holding the event
For group reservations over 10 rooms: 50% of the total price of ordered services, no later than 90 days before using services or holding the event, and another 50% of the price of ordered services no later than 30 days before using services

The hotel is entitled to require a guarantee in the form of payment card pre-authorization or cash deposit upon client arrival.

VII. Withdrawal, Order Cancellation, Cancellation Conditions

The client has the right to cancel ordered services or events. When canceling ordered events and services, the hotel is entitled to compensation in the form of a cancellation fee, which is determined as a percentage of the established price of services or events, depending on the number of people for whom the event/services are arranged and the time period that elapsed from the day of service or event cancellation to the planned start of service provision or event.

Unless otherwise established or agreed, cancellation fees determined from the price of services or events are as follows:

Individual client accommodation:

Cancellation until 2:00 PM 1 day before planned stay: free cancellation
Cancellation after 2:00 PM 1 day before planned stay: 100% of the first night's accommodation price for each cancelled room

Group reservations for accommodation and other services:

a. Up to 10 rooms:

Cancellation 22-30 days before planned stay: up to 25% of total ordered services
Cancellation 15-21 days before planned stay: up to 50% of total ordered services
Cancellation 8-14 days before planned stay: up to 75% of total ordered services
Cancellation 2-7 days before planned stay: up to 90% of total ordered services
Cancellation 1 day or less before planned stay: up to 100% of total ordered services

VIII. Hotel Withdrawal from Contract

The hotel is entitled to withdraw from the contract if:

A reservation was agreed with the possibility for the client to withdraw from the contract without payment obligation within a certain time, the hotel has demand for such reserved rooms, and the client does not waive their right to withdrawal upon the hotel's inquiry.

This right was agreed in writing with the client for reasons stated in the contract.

The client does not insist on performance by the hotel.

The client has unpaid overdue obligations to the hotel.

Advance payment or deposit was agreed upon reservation and the client did not fulfill their obligation on time, but the hotel may withdraw from the contract no later than the moment of obligation fulfillment by the client.

Circumstances arose for which the hotel is not responsible (e.g., force majeure) that make contract fulfillment impossible.

Services or events were reserved by stating false, misleading, or incorrect client data or other essential facts.

The hotel has justified reason to believe that the use of hotel services could threaten proper operation, safety, or the hotel's reputation with the public without this being attributable to the hotel owners or organization.

IX. Liability for Damage to Brought or Deposited Items

The hotel is liable for damage to items brought by accommodated clients or for them, unless the damage would have occurred anyway. Brought items are those brought into premises reserved for accommodation or item storage, or those handed over to hotel staff for this purpose.

For jewelry, money, and other valuables, the hotel is liable only up to €333, provided they were stored and locked in a designated place.

The right to damage compensation expires if not asserted no later than fifteen days after the day when the injured client learned of the damage.

Providing a parking space does not create a storage or deposit contract. The hotel is not liable for loss or damage to motor vehicles parked or moved on the premises and their accessories.

The hotel is not liable for injuries during leisure programs of any kind, unless damage occurred due to the hotel's gross negligence or intent.

X. Special Provisions

For stays with pets, a pet fee of €30/animal/night is charged.

Smoking is prohibited in hotel premises and all other indoor operations and rooms. In case of violation, the hotel has the right to impose a fine of €250 for each detected violation.

No dangerous substances may be brought into the hotel (explosives and ammunition, corrosives, poisons or toxic substances, infectious or radioactive materials).

The hotel will receive messages, mail, and goods shipments intended for guests. Guest shipments will be sent upon client request and for a fee.

Lost items are forwarded by the hotel only upon client request. These items are stored at the hotel for a maximum of six months. After this period, items of apparent value will be handed over to relevant authorities.

Children of any age may be accommodated:

a) Child up to 6 years without entitlement to a crib or extra bed may be accommodated without additional charge
b) Child 7-12 years without using an extra bed may be accommodated for €20/person/night
c) Person older than 12 years without using an extra bed may be accommodated for €25/person/night

Children aged 13 and older are considered adults.

Prices are stated in EUR (EURO).

Alternative Dispute Resolution

These GTC and legal relationships arising from them are governed by Slovak law. Any disputes arising from these GTC and the Contract will be resolved before the competent court in the Slovak Republic.

Client complaint resolution regarding Services provided by the Hotel is governed by the Hotel's Complaint Procedure. If a Client-consumer is not satisfied with the way the Hotel handled their complaint, or believes the Hotel violated their rights, the Client has the right to contact the Hotel as the seller with a request for remedy.

If the Hotel responds negatively to the Client's request according to the previous sentence or does not respond to such request within 30 days from the day of its sending by the Client, the client has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity according to § 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes.

The competent entity for alternative resolution of consumer disputes with the Hotel as seller is: Slovak Trade Inspection, which can be contacted for this purpose at: Central Inspectorate STI, Department of International Relations and ADR, Prievozská 32, P.O. Box 29, 827 99 Bratislava, or electronically at ars@soi.sk, or adr@soi.sk, or another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic.

The Client may use the online platform for alternative dispute resolution available at https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_en.htm to submit a proposal for alternative resolution of their consumer dispute.

More information about alternative resolution of consumer disputes can be found on the Slovak Trade Inspection website: https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.

XI. Final Provisions

These general terms and conditions and legal relationships arising from them are governed by Slovak law.

If individual provisions of these general terms and conditions are or become ineffective or invalid, this does not affect the validity or effectiveness of other provisions of these general terms and conditions.

Clients confirm their agreement with these valid general terms and conditions of the hotel when placing an order. The hotel reserves the right to change these general terms and conditions. The obligation of written notification of general terms and conditions is fulfilled by placing them in accessible places in hotel premises and on the hotel website www.hotelaviator.sk.

Bratislava, June 13, 2025